Aruba Foundation Care - Extended Warranty - 3 Year - Warranty

About the Aruba Foundation Care - Extended Warranty - 3 Year - Warranty

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.

Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.

All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.
For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care NBD Service
HPE Foundation Care 24x7 Service
HPE Foundation Care CTR Service

Technical Specifications of the Aruba Foundation Care - Extended Warranty - 3 Year - Warranty

General Information
Manufacturer	Hewlett Packard Enterprise
Manufacturer Part Number	H54C5E
Manufacturer Website Address	http://www.hpe.com
Brand Name	HPE
Service Name	Foundation Care - Extended Warranty
Product Type	Warranty
Service Information
Service Main Type	Maintenance
Service Characteristic	Parts & Labor
Service Description	9x5xNext Business Day
Provided Support	Remote Diagnosis Repair New Releases Update Phone Support Parts Replacement Web Knowledge Base Access
Service Response Time	Next Business Day - Parts and Labor
Service Location	On-site
Service Duration	3 Year
Product Supported	Hewlett Packard Enterprise 6000 24G CL4 4SFP

Compatibility

Hewlett Packard Enterprise 6000 24G CL4 4SFP

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