FAQ
Q: What is the return policy?
A: No returns will be accepted without prior authorization and a valid COLAMCO Return Merchandise Authorization (RMA) number. RMA numbers issued by COLAMCO are good for 20 business days only, and COLAMCO must receive product within that time. RMA numbers cannot be extended or re-issued. COLAMCO does not provide shipping labels on non-defective non-damaged items. Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE MANUFACTURER'S BOX. All COLAMCO Return Policies are as stated herein, unless otherwise governed by manufacturer policy as stated below, and are subject to change without prior notice.
Q: How long do I have to return the product?
A: All new products can be returned to COLAMCO within 30 days of the purchase date. Refurbished products must be returned directly to the manufacturer.
Q:Do you take everything back?
A: COLAMCO makes its best attempt to take back all products to make your experience with our company a pleasurable one. All Items must be in resalable condition and include all items in the original package. There are some instances in which we simply cannot take a product back. Examples of when COLAMCO cannot take back product include:
- Software/downloaded material/products/flash memory products. In these cases, we do not take it back for the protection of our customers’ data.
- Refurbished. Refurbished items come with a limited warranty directly through the manufacturer. In most cases the warranty is for 90 days. Returns for refurbished items must be handled directly through the manufacturer following warranty directions provided in the original shipping documentation.
Q: Do you charge Restocking Fees?
A: In some cases, we may charge a restocking fee of 20%. Examples of when COLAMCO may charge a restocking fee include:
- Heavyweight or oversized items
- Items that are opened
- In cases where the manufacturer will charge us to return the product
- Items that were incorrectly purchased by the customer
- Items that cannot be returned to the manufacturer
Q: What about defective product?
A: COLAMCO may ask that you resolve the defective product with the manufacturer. In most cases, we can work with the manufacturer on your behalf.
Q: What should I do if an item is delivered damaged?
A: If the item appears to have obvious damage by the shipper, immediately tell the driver you do not want to receive this package. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they are refuse the package claiming the damage. Obtain a control number from the shipper and email us at customerservice@colamco.com. If the item appears to be damaged straight from the manufacturer, immediately email COLAMCO.com support at customerservice@colamco.com. Always make sure to get the shipper's damage package control number for your claim.
Q: What is my order number?
A: It is a transaction identifying number assigned by the website you purchased on.
Q: How can I find my order number?
A: This number is shown on your onscreen confirmation page and in your order confirmation email.
Q: Can I call customer service for my order number?
A: Sure, but you will need to have key pieces of information regarding your order. For Example, email address, item purchased, shipping information, etc.
Q: What will happen after I submit this form?
A: After you complete this form, our customer service staff will review your request and contact you within two business days to provide a status on your return.
Q: After the product is returned, when can I expect my refund?
A: A refund transfers funds from COLAMCO back to the customer’s bank and then to the customer’s credit card. The customer's bank may take a couple of days to deposit these funds to the credit card, so it is normal for the customer to experience a small delay. If the you are not seeing a refund on your credit card statement, we recommend that you contact your credit card bank directly to locate it.