Deploying a scalable and secure PC depot solution to meet the demanding requirements of a geographically distributed government agency.
The Client
A multibillion-dollar, global integrator that focuses on delivering end-to-end services and solutions to government customers.
The Situation
The client needed to deploy a scalable, secure and seamless logistics solution to support a flagship project and support a large US Civilian agency. Challenged with delivering end user client devices to 13 locations throughout the United States in a timeline that was more rapid than devices could be procured, built and shipped, the client needed a solution that could be ready immediately, meet the demanding security requirements and satisfy the customers timelines.
The Challenge
The client’s objectives were centered around speed and agility and required a solution that could:
- Deploy over 30,000 client devices annually
- Meet personnel requirements to successfully obtain government clearance to work on the agency’s network.
- Image, asset tag, kit, deploy and ship client devices at scale
- Provide an integrated dashboard to monitor individual assets
- Create a custom and secure delivery solution
- Provide white-glove delivery to Agency locations and allow for narrow delivery windows
- Ingest decommissioned assets, provide DOD data wiping and recycle using a zero-landfill model
The Solution
To meet the demanding objectives of the client, COLAMCO and it’s partners deployed a PC depot to support the critical mission of the agency. Employees were vetted and properly credentialed to obtain access to the customers network.
- Site surveys
- Asset Management
- PC Imaging
- Kitting of Accessories
- Updating Service Now
- Engineering Consulting
- Same Day Shipping
- Disaster Recovery contingency
- Product Recycling
- Asset Storage
The Result
The agency has recognized the deployed solution as a model for the future. SLAs were achieved and objectives met. The depot model is being deployed on other projects and leveraging shared resources for cost optimization.
The end-client was provided:
- Secure, scalable solution to meet the changing
- New Assets that were imaged and asset tagged upon arrival at their location
- Device Recycling
- An integrated and dynamic data interface to report on progress
- A critical disaster recovery option to receive and store assets during a mass shutdown of all centers
The Conclusion
COLAMCO utilizing its knowledge of the customer landscape, modern deployment techniques and strategic relationships developed a turn-key solution providing end-to-end logistics management for its government customer. The client received a modern PC deployment strategy which afforded them scalability, security and efficiency.
Over 30,000 devices deployed annually
Embedded disaster decovery solutions
Highly skilled labor and program management support
Fully secure processes
A single integration process to legacy systems including ServiceNow
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