Enhance the efficiency of your mobile workforce with the Panasonic Public Sector Service Package. Specifically designed for the unique requirements of your government agency, enabling your team to do more for less:
- Competitive Pricing
- Enhanced Technology
- Increased Availability
- Premier Service
- Device Deployment
- Engineering Support
- Optimized Configuration
- Software Management
- Lifecycle Services
By purchasing a TOUGHBOOK® laptop or tablet with the Public Sector Service Package you’ll get access to Panasonic premier services from deployment to warranty and repairs, all the way through end-of-life of your device. Panasonic’s deployment services ensure that your TOUGHBOOK mobile computers arrive in the field ready to work and are customized for your environment. The Panasonic team works on validating your image for maximum capability, loading your image, integrating third-party accessories, asset-tagging every component, and producing reports filled with configuration and deployment details—data that you can feed into your asset management system.
We can also work with your organization to create a custom BIOS showing your agency name on the splash screen, set up security and other configuration options. Panasonic’s field engineering team will meet with you regularly to review service history, analyze trends, and consult on the latest changes that apply to your devices. A current copy of your image is kept on file at the Panasonic National Service Center, allowing our technicians to quickly and accurately re-create any issues experienced in the field. If a replacement hard drive is required, the current image is deployed prior to delivery. We know accidents happen and that is why Panasonic provides prompt repair or replacement of all major computer parts at no additional cost, and in cases when the damage is beyond repair, we will replace the entire device. With the Public Sector Service Package, your workers experience minimal disruption, and your IT staff is not sidetracked with surprise repairs. To ensure the security of your organization’s sensitive data, you keep the hard drive when we send out a replacement. This simplifies the technical support process for your users and reduces administrative costs associated with getting hard drive replacements out. When your TOUGHBOOK computers have served their useful life, Panasonic is there to help with end of life processing.