APC Advantage Service Plan - 1 Year

Experienced APC Certified Service Technicians:

• Our experienced service technicians are trained according to state of the art taking into account all relevant security measures
• You will also receive extensive training on all APC products, so that these staff are currently able to offer the industry's highest level of service

Maintenance:

• Preventive maintenance, APC will proactively schedule adjustments, which were discovered during our Escalation and troubleshooting analysis

Logistics coordination:

• APC coordinates the logistics of your installation
• They include the delivery and transfer of equipment and to scheduling installation technicians
• This ensures smooth installation process from start to finish the project

System Cleanup:

• Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware

Site troubleshooting:

• During the service date of the certified service technicians will diagnose APC directly and resolve all errors according to their years of experience in the industry quickly and efficiently

Functional testing:

• During each Preventive Maintenance visit, our APC Certified by the service technician tests to make sure that your system is functioning correctly in all operational modes
• Creating difficulties are identified early - before they can have a negative impact

Comprehensive escalation and troubleshooting procedures:

• To remove power outages as quickly as is possible and avoid the errors that occurred even in future, APC follows a clear structure of cause research to resolve escalation sequence

Proactive monitoring:

• Using customer-specific and general trend analysis can identify the members of our remote monitoring service potential threats to the technical infrastructure before serious problems occur

Free firmware upgrades:

• In the complex maintenance, the most recent firmware version inbegriffen.Bei APC is there are no hidden costs
• All Preventive Maintenance contracts include free firmware upgrades

Written reports:

• You will receive written reports from APC project managers, so you are informed about the progress of your project

Replacement of worn parts:

• APC exchanges required all wearing parts like air filters and fuses to fans and capacitors

Technical Support:

• The experienced members of our technical support are available around the clock seven days a week

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