Poly Premier Support - 3 Year Extended Service - Service

About the Poly Premier Support - 3 Year Extended Service - Service

Improve system availability with continual software enhancements and outstanding responsiveness

Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.

Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.

With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.

Premier Support:

• Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists
• Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal
• Certified Service Partners are authorized to provide the complete solution and are integral to the overall success of your collaboration solution
• Improves operational efficiency
• Provides Service Request tracking for devices used in Poly strategic cloud partner environments

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