Poly Elite - 1 Year Extended Service - Service

About the Poly Elite - 1 Year Extended Service - Service

Personalized and proactive support for your Polycom solution

Your communications environments are becoming more interdependent as you unify your communications solutions. At the same time, business processes are shifting to rely more heavily on virtual collaboration tools. As a result, your unified communications (UC) environment is becoming more important -- in some cases, mission critical.

So it is key that the team supporting you is familiar with your unique environment and needs.

Instead of providing support for individual products, Polycom Elite Service delivers a holistic support strategy for optimizing the performance of your solution and increasing your return on investment. Elite Service is a proactive, high-touch service that helps you manage your Polycom environment around the world. It provides resources for managing your day-to-day technical requests. And, it keeps an eye on your Polycom investment.

Key benefits:

• You save time and money, by having direct access to an assigned Elite Business Relationship Manager and Remote Technical Support Engineer as well as prioritized access to Telephone Technical Support, 24 hours per day and seven days per week.
• You minimize the demand on your internal IT resources, by addressing your needs with expertise that's directly related to conferencing and collaboration.
• You minimize risk and impact, through monitoring, assessment, software upgrades and asset management.
• You maximize your return of investment, by increasing the user adoption of video solutions to enhance business process.

"The greatest benefit of the Elite Service for my team within HSW has been instant access to Polycom technical staff who understand our working environment and have personal experience with our complex infrastructure. The ability to discuss service and development issues with a dedicated business relationship manager has also proved to be invaluable."

Compatibility