Quantum StorageCare Gold Support Plan - Zone 2 - 1 Year Extended Service (Uplift)

Quantum StorageCare Gold Support Plan - Zone 2 - 1 Year Extended Service (Uplift)

24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical Service

  • Provides reliable support to resolve all your technical issues
  • Features Concurrent Maintenance service that helps you handle any mishaps
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Quantum StorageCare Gold Support Plan - Zone 2 - 1 Year Extended Service (Uplift)

Quantum Service SLBBN-LTDX-CG12

About the Quantum StorageCare Gold Support Plan - Zone 2 - 1 Year Extended Service (Uplift)

If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support plan, which includes:

  • 24/7 on-site support
  • Four-hour target response time for on-site support
  • 24/7 multilingual telephone support
  • Priority call handling
  • 24/7 access to online resources
  • Library firmware upgrades
  • Concurrent maintenance
  • StorageCare® Guardian remote monitoring
Technical Specifications of the Quantum StorageCare Gold Support Plan - Zone 2 - 1 Year Extended Service (Uplift)

General Information

Manufacturer Quantum Corporation
Manufacturer Part Number SLBBN-LTDX-CG12
Manufacturer Website Address http://www.quantum.com
Brand Name Quantum
Service Name StorageCare Gold Support Plan - Zone 2 - Extended Service (Uplift)
Product Type Service

Service Information

Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Characteristic Parts & Labor
Service Description 24x7x4 Hour
Provided Support
  • Concurrent Maintenance
  • Parts Replacement
  • Repair
  • Remote Monitoring
  • Phone Support
  • Firmware Upgrade
  • Web Knowledge Base Access
Service Availability
  • 24 x 7 Parts Replacement
  • 24 x 7 Repair
  • 24 x 7 Phone Support
  • 24 x 7 Web Knowledge Base Access
Service Response Time 4 Hour - Repair & Parts Replacement
Service Location On-site
Service Duration 1 Year
Product Supported Quantum Library Module:
  • Scalar I2000
  • Scalar I6000

Compatibility

Quantum Library Module:
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Quantum StorageCare Gold Support Plan - Zone 2 - 1 Year Extended Service (Uplift) - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical Service

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Quantum StorageCare Gold Support Plan - Zone 2 - 1 Year Extended Service (Uplift) - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical Service

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