Quantum Quantum Bronze Support Plan - Zone 1 - 1 Year Extended Service

Quantum Quantum Bronze Support Plan - Zone 1 - 1 Year Extended Service

9 x 5 Next Business Day - On-site - Technical - Parts & Labor - Electronic and Physical Service

  • Provides reliable support to resolve all your technical issues
  • Features Phone Support service that helps you handle any mishaps
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Quantum Quantum Bronze Support Plan - Zone 1 - 1 Year Extended Service

Quantum Service SQX12-SE36-BL11

About the Quantum Quantum Bronze Support Plan - Zone 1 - 1 Year Extended Service

The economical choice for small to midsize storage environments or noncritical operations, the Bronze Support plan includes:

  • On-site support Monday through Friday
  • Next-business-day response for on-site support
  • Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time
  • 24/7 access to online resources
  • Library firmware upgrades
  • Concurrent maintenance
  • StorageCare® Guardian remote monitoring
Technical Specifications of the Quantum Quantum Bronze Support Plan - Zone 1 - 1 Year Extended Service

General Information

Manufacturer Quantum Corporation
Manufacturer Part Number SQX12-SE36-BL11
Manufacturer Website Address http://www.quantum.com
Brand Name Quantum
Service Name Quantum Bronze Support Plan - Zone 1 - Extended Service
Product Type Service

Service Information

Service Main Type Technical
Service Sub Type Electronic and Physical
Service Characteristic Parts & Labor
Service Description 9x5xNext Business Day
Service Details

When time is as critical as your data, you can't afford to wait for repairs. Get peace of mind from the Next-Business-Day Parts Replacement warranty, which includes:

  • Remote problem diagnosis and support
  • Next-business-day parts replacement
  • Multilingual telephone support Monday through Friday, 8 am to 5 pm local customer time (excluding holidays)
Provided Support
  • Phone Support
  • Firmware Updates
  • Remote Monitoring
  • Remote Diagnosis
  • Parts Replacement
  • Web Knowledge Base Access
Service Availability
  • 9 x 5 Phone Support
  • 24 x 7 Web Knowledge Base Access
  • 9 x 5 Parts Replacement
Service Response Time Next Business Day - Parts Replacement
Service Location On-site
Service Duration 1 Year
Product Supported Quantum Stornext QX-1200 Storage

Compatibility

Quantum Stornext QX-1200 Storage
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Quantum Quantum Bronze Support Plan - Zone 1 - 1 Year Extended Service - 9 x 5 Next Business Day - On-site - Technical - Parts & Labor - Electronic and Physical Service

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Quantum Quantum Bronze Support Plan - Zone 1 - 1 Year Extended Service - 9 x 5 Next Business Day - On-site - Technical - Parts & Labor - Electronic and Physical Service

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