Ruckus Wireless Premium Support - 1 Year

Ruckus Wireless Premium Support - 1 Year

24 x 7 Next Business Day - Exchange - Electronic and Physical Service

  • Protects your investment and adds value with increased reliability
  • Features Phone Support service that helps you handle any mishaps
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FREE ELECTRONIC DELIVERY

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Ruckus Wireless Premium Support - 1 Year

Ruckus Wireless Service 801-1044-1L00

About the Ruckus Wireless Premium Support - 1 Year

This Support Program is designed for the Ruckus End Customers who want to receive the technical support directly from Ruckus. Ruckus provides Level 1 through Level 3 support to End Customers.
Technical Specifications of the Ruckus Wireless Premium Support - 1 Year

General Information

Manufacturer Broadcom Corporation
Manufacturer Part Number 801-1044-1L00
Manufacturer Website Address https://www.broadcom.com
Brand Name Ruckus Wireless
Service Name Premium Support
Product Type Service

Service Information

Service Main Type Exchange
Service Sub Type Electronic and Physical
Service Description 24x7xNext Business Day
Service Details
  • WatchDog Premium Support customers may receive a controller replacement unit in advance of return shipment
  • All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer
  • Premium Support customers must ship failed unit(s) to Ruckus within 15 calendar days from the date of receipt of replacement product
  • Ruckus reserves the right to bill for units not shipped within this time
  • The replacement unit may be either refurbished or new, at the option of Ruckus
Provided Support
  • Phone Support
  • Email Support
  • Web Support
  • Live Chat
  • Software Update
  • Debugging
  • Software Maintenance
  • Software Upgrade
  • Replacement
Service Availability
  • 24 x 7 Phone Support
  • 24 x 7 Email Support
  • 24 x 7 Web Support
Service Response Time Next Business Day - Replacement
Service Duration 1 Year
Product Supported Ruckus ZoneDirector Wireless Controller License Upgrade from 1106 to 1150

Compatibility

Ruckus ZoneDirector Wireless Controller License Upgrade from 1106 to 1150
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Ruckus Wireless Premium Support - 1 Year - 24 x 7 Next Business Day - Exchange - Electronic and Physical Service

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Ruckus Wireless Premium Support - 1 Year - 24 x 7 Next Business Day - Exchange - Electronic and Physical Service

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